FAQ
Q: What products does The Cikada offer?
A: The Cikada offers a wide range of products including, wellness products, cookware, clothing, electronics, and more.
Q: What is the return policy at The Cikada?
A: At The Cikada, we have a 30-day return policy. This means that you have 30 days after receiving your item to request a return.
Q: How can I initiate a return?
A: To start a return, please contact us at theanointedstore@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.
Q: What are the eligibility criteria for a return?
A: To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn or unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
Q: What should I do if my item is defective, damaged, or incorrect?
A: If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make the necessary corrections to ensure your satisfaction.
Q: Are there any exceptions to the return policy?
A: Yes, there are certain items that cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch with us.
Q: Can I exchange an item?
A: Yes, if you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.
Q: Is there a cooling-off period for European Union customers?
A: Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same eligibility criteria apply: the item must be unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Q: How long does it take to receive a refund?
A: Once we receive and inspect the returned item, we will notify you. Refunds are typically processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at theanointedstore@gmail.com.
